FAQ

👉 Yes, we guarantee that all lightsticks sold on our site are official. You can verify this by the company's hologram on the box, connecting to the official app, etc.

👉 Yes, all album purchases counts but may not be updated in real time, as some albums were purchased and counted in advance.

👉 Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

👉 It depends on where you are.
Standard shipping times are generally 5-15 business days.
Express shipping times are 2-7 business days.
Delivery details will be provided in your confirmation email.
Please note that there may be delays due to customs-related delays.

👉 Once we ship your item, you can check the tracking number in the order details.
The tracking link
for Domestic(In Korea) orders : https://www.cjlogistics.com/ko/tool/parcel/tracking
for International orders : https://ems.epost.go.kr/front.Tracking01.postal

👉 Shipping fee depends on the item weight and destination. The system will determine the shipping cost after you enter your shipping address.

👉 If you purchase a large number of products on a single order, it may not be possible to proceed with the payment of the order.
Please adjust the quantity of the product in the order an try again.
If you cannot proceed an order to checkout even after adjusting the quantity of the product, please contact cs@hellolive.tv

👉 Custom duties, Tax are not included in our price.
Depending on your country's customs and taxes policy, there may be additional taxes and fees.
We are not responsible for any additional charges.
Please check your country's custom policy before you purchase.

👉 Please email us at cs@hellolive.tv immediately with your order number.

👉 Please email us at cs@hellolive.tv with your order number and let us know items you want to edit.